Many residents and businesses in Morgan Hill have experienced spotty or nonexistent cellular and Wi-Fi service after a construction crew accidentally destroyed a high-bandwidth fiber optic line the morning of Aug. 8, according to authorities.
Residents in need of emergency police, fire or medical services should still be able to call 911 on their cellular phones, according to MHPD Sgt. Bill Norman.
If emergency cell calls fail, CalFire Battalion Chief Jim Crawford urged those in need of fire or police to call from a landline. If that fails or if there is no landline nearby, residents can visit the nearest fire or police station to report an emergency.
The telecommunications outage resulted from an accident at a construction site on the north side of Morgan Hill, according to multiple sources.
As of noon Aug. 1, Morgan Hill police and fire spokespeople did not have details about how many customers were affected by the outage, nor when service would be fully restored.