Comcast announces Morgan Hill branch closing Nov. 30 - Morgan Hill Times: Community

Comcast announces Morgan Hill branch closing Nov. 30

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18665 Madrone Parkway Morgan Hill

Posted: Tuesday, September 25, 2012 10:49 am | Updated: 3:07 pm, Thu Jan 3, 2013.

The Comcast call center in Morgan Hill announced today they are closing their doors Nov. 30, leaving hundreds jobless. 

The announcement was made at a closed-door meeting at the Community and Cultural Center on Monterey Street in Morgan Hill Tuesday morning, in front of about 300 employees of a publicly traded business that's one of the largest cable operators and home web providers in the country.

Employees filed out of the meeting room around 10:30 a.m. - some with despondent looks on their faces and others were crying and being consoled with a hug or hand on their shoulder. Many, however, saw the writing on the wall.

In April, Comcast cut 200 jobs to its Northern California branch, many of which came from the Morgan Hill location.

"We expected it. We knew it was coming. We just weren't exactly sure when," said one employee outside the CCC. She and several other employees wished to remain anonymous.

The woman had been an employee for 15 years and her co-worker for 10 years.

"This is where I was interviewed," she said, referring to the CCC. "And this is where I was laid off."

The employees did say it was a relief to finally know the details of their future - as they had watched their co-workers get laid off earlier in the year.

"It wasn't a huge surprise," one employee said. They said there was no big reaction out of the crowd of about 300 who attended the meeting Tuesday, where they learned the details of their severance options and relocation assistance.

The Comcast call center opened in Morgan Hill in 2004 at 18665 Madrone Parkway. According to past stories, they hired about 400 employees when it opened.

"It was a business decision," another employee said. "They can do it cheaper by outsourcing."

"Yeah, they're sending jobs to Mexico," an employee standing nearby said.

The jobs are being outsourced to Texas, Colorado, Washington, Oregon and Minnesota, according to a call center employee who attended the meeting but asked to remain anonymous. 

"They didn't admit this, but it's all about getting cheaper labor. That's why they're doing this," the employee said by phone.

According to documents given to the laid off employees that were obtained by the Times, employees have three "options for transition."

They can choose to transition into a Comcast job with relocation assistance of $3,000 and a $1,000 performance "bonus"; transition to another functional role with a $1,000 bonus; transition out of the business with four-week minimum severance and a $1,000 bonus. Employees must make their decision by Oct. 1, according to the document.

Given the different levels of employee status at Comcast, the severance calculation varies.

Each employee was given a blue folder with a frequently asked questions document, severance life event guide, severance calculation information and retention bonus information.

According to a letter to its employees, Comcast also plans to close their offices in Natomas (Sacramento) and Livermore by the end of the year. 

The parking lot of the CCC was more crowded than usual, with Comcast employees standing with their co-workers and talking about the news that just broke.

At least one man found a way to break the tension, as he yelled across the lot to his colleague, "Hey man, go get a job why don't ya?"

Leslie Little, assistant city manager, said the closure came as a "surprise" to her, as earlier communications with Comcast led her to believe they were doing significant layoffs but retaining a core group of employees in Morgan Hill. 

"I would imagine that folks that live near Morgan Hill and work for Comcast will find the market to still be pretty tight. With unemployment as high as it is, the loss of any job is more than disappointing," Little said. 

With business looking bright in Morgan Hill, as several precision machining and manufacturing companies moved into town over the past year – not to mention the opening of the 77,000-square-foot Hobby Lobby which employs 74 people – Little is hopeful that those displaced by Comcast will find alternative, local jobs.

According to data from the US Bureau of Labor Statistics, 11.2 percent of Morgan Hill's population was unemployed as of July. 

"We as a community don’t like to see anybody lose their jobs," she said.

Comcast managers could not be immediately contacted. 

Check back for more details as they become available.

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  • thermopylae posted at 10:21 am on Sun, Sep 30, 2012.

    thermopylae Posts: 41

    It would appear that someone still has not gotten over neighbors who keyed their car because that person was so very verbally abusive.

  • WilllaimYancy posted at 9:36 am on Sun, Sep 30, 2012.

    WilllaimYancy Posts: 69

    A single article, citing only business executives, does not constitute proof. But, hey, look who I'm talking to, hh.

  • Commonsense5 posted at 9:09 am on Sun, Sep 30, 2012.

    Commonsense5 Posts: 10

    It is interesting that the ruling party of California is actually enabling high unemployment and a lower standard of living in our state.

    Highly skilled and talented tech professionals are always in demand in California but those numbers are small in comparison to the average worker. Companies do open up shop in Silicon Valley because of the tremendous talent pool they can recruit from. Most other companies that do not need to physically be in California have been moving out for years:

    As more and more low to medium salary range jobs are lost it creates tremendous competition for the ones that are still in the state and lowers what companies have to pay in salary. I.e. if you post a clerical job that would pay $38,000 per years and receive 350 applicants there will be a percentage of those applicants that are qualified that are willing to work for $32,000 as an alternative to being unemployed. Remember a business exists to make money. If they don't then they can't pay wages or have to cut back employees to stay open. So they offer the job at $32,000 to save $6,000.

    The gaps in income will continue to increase along with unemployment ( living wage employment). Due to lower wages and limited consumer spending income and sales tax revenues will be lower and deficits will continue to increase. The ruling party then has to keep increasing taxes, fees, etc. which forces more businesses and residents to leave the state while other states are opening their arms to these businesses:

    You will see businesses continue to leave the state. And with them hundreds of thousands of jobs.

    California is actually creating the "1%" that they so disdain. Unless the ruling party and their friends make up that 1%.

    Is this incompetence or planning? Or both?

  • hypocrisyhater posted at 2:05 pm on Fri, Sep 28, 2012.

    hypocrisyhater Posts: 234

    Not to worry. Yancey will be here shortly to tell us all why this is CNN propaganda.

    Or it will be like all the other times he is proven wrong, and he will ghost out.

  • larryjohnson posted at 1:48 pm on Fri, Sep 28, 2012.

    larryjohnson Posts: 86

    "The state has been ranked by Chief Executive magazine as the worst place to do business for seven years. California, once a business friendly state, continues to conduct a war on its own economy," the magazine wrote.

    Funny how this year old article says Lt. Gov. Newsom is will develop a more business friendly environment in California. That didn't happen.

    Instead California passed the Cap and Trade tax which will dramatically increase the cost of energy in this state compared to other states. Wonder what that will do for California businesses? And residents? At least we can be "Green" as we drive our Chevy Volts to bankruptcy court.

  • hypocrisyhater posted at 10:06 am on Fri, Sep 28, 2012.

    hypocrisyhater Posts: 234

    Here you go, Girly-Man:

    Of course, it is from 2011. So perhaps you will want to share some evidence as to what Governor Moonbeam has done since them to stop the exodus?

  • WilllaimYancy posted at 9:41 am on Fri, Sep 28, 2012.

    WilllaimYancy Posts: 69

    You haven't provided anything showing that companies are leaving CA because of over-regulation. You listed some companies that have left, and concluded they left because they were forced to provide decent lighting for their employees. That's not evidence, that's speculation.

  • fredoliveri posted at 7:53 am on Fri, Sep 28, 2012.

    fredoliveri Posts: 285

    OK yancey, I gave you examples and a link. Companies are leaving. Comcast is one. I would post more but we are filming a youtube video on some new high tech products integrating American made with Chinese made high tech. I will post the link just for you so you can understand more closely how business works in today's global economy

  • WilllaimYancy posted at 10:37 pm on Thu, Sep 27, 2012.

    WilllaimYancy Posts: 69

    Believe it until you die, it won't make it true. Facts aren't a matter of belief. And obviously you do care about what I have to say, otherwise you wouldn't have spent the last three years responding to almost everything I post on here.

  • fredoliveri posted at 10:30 pm on Thu, Sep 27, 2012.

    fredoliveri Posts: 285

    Let me make it easy for you yancey. First, this is not a debate nor an argument for a couple of reasons. One is I can care less what you think as it is as usual contrary to most posts, and secondly, I happen to believe in what I posted concerning jobs leaving California. If you do not believe anything I posted in support of this, that is up to you. That said, I reiterate, your opinion is meaningless to me.

  • WilllaimYancy posted at 9:25 pm on Thu, Sep 27, 2012.

    WilllaimYancy Posts: 69

    You still haven't offered anything that shows that businesses are leaving CA because of high regulations. You offered anecdotes and speculation. That doesn't cut it. You're sunk here, and you know, and you're trying to deflect. It won't work.

  • fredoliveri posted at 8:42 pm on Thu, Sep 27, 2012.

    fredoliveri Posts: 285

    What I offer up are opinions based on facts. Let see, did Comcast close. Why is Intel moving the manufacturing to Arizona and Oregon? Why did I leave my former company? They moved to Phoenix. Why did Sierra Microwave move to Austin? Give T.J. Rogers of Cypress Semi a call. Moving out of the area. Did you google? Nope, it does not support your "opinion." Where do you work?

  • WilllaimYancy posted at 7:36 pm on Thu, Sep 27, 2012.

    WilllaimYancy Posts: 69

    Ah, so in other words, you don't know that companies are leaving California because of too much regulation. It's just something that someone else told you and you accepted it unquestioningly. You are the perfect tool.

  • fredoliveri posted at 6:50 pm on Thu, Sep 27, 2012.

    fredoliveri Posts: 285

    I will make it simple for you. Google up why companies are leaving Ca. Should be easy for you as you spout your usual left wing rhetoric. I do not lose arguments, but I do ask questions that you never answer for me and others I did give you a couple but all readers still want to know what city or govt job you had?

  • WilllaimYancy posted at 5:30 pm on Thu, Sep 27, 2012.

    WilllaimYancy Posts: 69

    fred's losing this argument, so he's gone with the ad hominem attacks. Typical. No, fred, I'm still waiting for your evidence that CA is bleeding jobs due to over-regulation and your "dozens" of examples of burdensome regulations that you encounter.

  • fredoliveri posted at 4:19 pm on Thu, Sep 27, 2012.

    fredoliveri Posts: 285

    I suspect yancey had a government job somewhere. He is kind of a mystery to all of us. How anyone can debate someone who just throws out anything in attempting to validate his lefty point of view. I doubt if he ever worked in a Cannery when he was 14 or picked prunes or cut apricots for $0.25 cents a box. Maybe he was a bat boy for the San Jose Giants years ago at $1.00 a night. How about a paper route? Not likely. Worked in construction, do not think so Come on yancey, gives us your work history. Let us know the companies you founded, or worked in an executive position. My guess is 0.

  • WilllaimYancy posted at 2:45 pm on Thu, Sep 27, 2012.

    WilllaimYancy Posts: 69

    "Have no memory of sweatshop fires." That's such a profoundly stupid comment I must have blocked it out on my first read. Yeah, the Triangle Shirtwaist Fire never happened.

    Do you have fun with your amnesiac version of American history?

  • WilllaimYancy posted at 2:42 pm on Thu, Sep 27, 2012.

    WilllaimYancy Posts: 69

    Yeah, you would think that things like emergency exits, working fire extinguishers, protections from noxious fumes, earthquake safe buildings, and mats for slippery floors would be common sense. But, apparently, they're not, because businesses spent the first 160 years of the Industrial Revolution denying these things to their employers because they cut ever so slightly into the company's profits. And, that is why businesses exist: to make a profit. They will not look out for their employees unless there's a threat of sanctions if they don't. Maybe you slept through your history classes in high school, fred, but some of us know what workers had to endure, how many had to die, and the sacrifices they had to make to get businesses to recognize their rights and look out for their safety. You, though, seem to be naive enough to trust business just to do the right thing. That's your problem.

  • hypocrisyhater posted at 1:57 pm on Thu, Sep 27, 2012.

    hypocrisyhater Posts: 234

    We'd move to Mexico, Yancey-Boy....except they enforce their immigration laws.

  • fredoliveri posted at 12:39 pm on Thu, Sep 27, 2012.

    fredoliveri Posts: 285

    The questions should be why are companies moving out of California.

  • fredoliveri posted at 12:37 pm on Thu, Sep 27, 2012.

    fredoliveri Posts: 285

    How are the CFL light bulbs working out. All made off shore. Helping the Chinese economy as you cannot use mercury. Of course, CFLs are replacing incandescent bulbs. Govt mandate of course. How many foot candles of light in each building, govt mandate. How about testing drain once a month in a machine shop even if you have no chemicals and spend $5K a month sending in the 0 results. Just a couple. Have no memory of sweatshop fires in California, show us some. Every company I worked in had many safety measures in place protecting all the workers, suppliers, and customers. We safety goggles in the shop, guards on belts, mats on potential slippery floors, exit signs lighted even if electricity was shut down, emergency lighting, structures that would withstand earthquakes, etc. Some things are just commons sense and we do not need the govt telling us what to eat and what is good for us.

  • WilllaimYancy posted at 12:19 pm on Thu, Sep 27, 2012.

    WilllaimYancy Posts: 69

    The question then, larry, is why haven't you moved away from California if it's so awful?

  • larryjohnson posted at 11:30 am on Thu, Sep 27, 2012.

    larryjohnson Posts: 86

    I just have to laugh at the comment that California has more economy and innovation and industry and wealth than anywhere on Earth. That used to be true.

    Today California has more taxes and more regulations than anywhere else. AND MORE UNEMPLOYMENT!! California unemployment is second highest in the nation. And California unemployment will skyrocket next year when California's new Cap and Trade taxes make energy costs skyrocket. And Obamacare taxes are only a few of the dozen's of new taxes that will effect on January 1 which can only make unemployment go higher yet.

    But that's OK, we don't have to work. Obama will take care of us. At least until the United States follows Greece, Spain and the rest of Europe into bankruptcy.

  • hypocrisyhater posted at 11:29 am on Thu, Sep 27, 2012.

    hypocrisyhater Posts: 234

    You know who doesn't have to worry about regulations in California, or complying with them?

    People who want to build giant Victory Mosques. [smile]

  • WilllaimYancy posted at 10:25 am on Thu, Sep 27, 2012.

    WilllaimYancy Posts: 69

    Oh, what an awful burden, having to calibrate your fire equipment. What happened to the good old days when employees burned to death in large sweatshops because there was no nanny-state telling them they had to follow fire-safety regulations and have emergency exits? Curse the government for destroying free enterprise with their egregious regulations.

    You can list dozens more, huh? I'd love to hear them. And I'll hold you to "dozens." As in, at least 24 more.

    Sure, I could Google "companies leaving California." But I'd get a bunch of articles from oh-so-reputable organizations like the Howard Jarvis Taxpayer's Association and The Cato Institute and The Hoover Institute. How about this, fred: You send me a link to hard data showing that regulations in California have resulted in a net loss of businesses and jobs in California, and I will agree to meet you in person.

  • fredoliveri posted at 9:48 am on Thu, Sep 27, 2012.

    fredoliveri Posts: 285

    You have to love Google. Just go to companies leaving California. Trying to run a business in this State will drive you to another State. Trying to run a business in America can drive you to go off shore. Lucky we have the govt to protect us from the evil corporations that are not really people. I was lucky enough to have the Public Safety officers come it to my facility and tell me where to have my "Fire prevention equipment and that I have to have a calibration schedule. Then OSHA came in and told me I had it in the wrong place and we needed to form a safety committee and record the minutes. I can list dozens more. Opening a Hamburger stand will require 16 govt regulatory agencies. And you wonder why companies are moving.

  • WilllaimYancy posted at 7:02 pm on Wed, Sep 26, 2012.

    WilllaimYancy Posts: 69

    Yes, that's why California has no economy or innovation or industry or wealth.

    Oh wait, it has more of those things than almost any other place on Earth. So much for that narrative.

  • larryjohnson posted at 12:01 pm on Wed, Sep 26, 2012.

    larryjohnson Posts: 86

    Liberals have turned California into an over-taxed, over-priced and over-regulated disaster that has businesses fleeing to places with lower taxes, lower costs and fewer regulations.

    Comcast is just a warm up for what will happen January 1 when the new cap-and-trade taxes make California prohibitively expensive for businesses to stay here.

    Re-elect Obama so the Liberals can continue doing for America what they've done for California.

  • fred oliveri posted at 9:20 am on Wed, Sep 26, 2012.

    fred oliveri Posts: 8

    Thank you WY. Your responses make the most sense, even though you had to use witty remarks to get the point across. Some can only understand the obvious when made fun of - well done.

  • Tony_R posted at 11:08 pm on Tue, Sep 25, 2012.

    Tony_R Posts: 65

    No, Mr. Yancey. Drones caused this business to close. Drones like you.

  • WilllaimYancey posted at 10:01 pm on Tue, Sep 25, 2012.

    WilllaimYancey Posts: 3

    Yes. Environmentalists caused this call center to close. Also, bigfoot. And the Loch Ness Monster.

  • Tony_R posted at 8:19 pm on Tue, Sep 25, 2012.

    Tony_R Posts: 65

    "With business looking bright in Morgan Hill, as several precision machining and manufacturing companies moved into town over the past year ..."

    What makes you think that someone who works in a call center today is in any way qualified to work in a precision machining and manufacturing company tomorrow?

  • Tony_R posted at 8:17 pm on Tue, Sep 25, 2012.

    Tony_R Posts: 65

    Another business falls victim to liberal spendthrift politics, rampant bureaucracy and radical environmentalism; more jobs gone and more people on the unemployment rolls ...

    Thanks, all you Democrats in Sacramento and drones who keep voting them back into office. Hope you're happy now.